Policy (Terms & Conditions) – Emerald Iguana Inn
(Please read the Terms and Conditions below)
Emerald Iguana Inn Policies:
- Rates and Availability are subject to change.
- All major credit cards (Visa, Mastercard, American Express and Discover) are accepted along with Cash and Money Orders. We do not accept personal checks.
- It is our goal at the Emerald Iguana to insure a tranquil and relaxing environment for of all our guests. Our property is recommended for Adult guests only. All families with children under fourteen (14) years of age will be referred to our sister property, The Blue Iguana Inn. Additionally, we do not encourage group events that could disrupt the overall tranquility of the property unless the group contracts for a full property buy-out.
- We can greet and check-in guests between 3:00 pm and 7:00 pm daily. Please contact us directly to make arrangements for arrivals out-side that time frame or go directly to the Blue Iguana Inn located on the corner of Loma Dr. and Hwy 33 where someone is available to assist you from 8:00 am until 10:00 pm daily.
- Pets are NOT allowed at the Emerald Iguana Inn. Guests traveling with pets may stay at the Blue Iguana Inn, with prior approval. Let us know that you will be traveling with your pet and we will help process your reservation at the Blue Iguana Inn.
- The Emerald Iguana is non-smoking property. A $200.00 cleaning fee will be charged to anyone who smokes in a room or suite.
- All room rates are bases on double occupancy. Extra charges will be assessed for additional persons.
Weekend reservations require at least a 2-night booking. Holidays and special event days may require a longer minimum stay.
At the time of booking, your credit card will be charged for the first night’s stay of the reservation. If the reservation is cancelled at least 7-day days prior to the check-in date, the deposit will be refunded to your credit card less a $10.00 service fee.
Any reservations not cancelled within the 7-day period, or length of stays that are shortened, will be charged a cancellation fee equivalent to the one (1) day deposit required. There will be no refunds issued after the 7-day day cancellation period.
Total room stay will be charged at check-in with no refunds being made for early check-outs.
For Reservations made for 7 or more days, payment in full is required at the time of booking. The payment deposit, less a $50.00 cancellation fee will refunded if the booking is cancelled at least 15 days prior to arrival. No refunds will be made for cancellations or shortened stays with less than 15 days prior notice.
For Group bookings of 3 rooms or more, a 50% deposit is required. To insure tranquility for all our guests, groups wishing to book more than 6 rooms/suites are required to buy-out the entire property. A $50.00 per room cancellation fee will be charged for all rooms cancelled out side 30 days. Within 30 days prior to arrival deposited amounts are not refundable. Please contact our staff for more information.
If your on-line reservation is denied, please call us at (805) 646-5277. We may still be able to accommodate you.
By continuing with this reservation you agree to honor all of our policies.